Home' RMIA : RMIA 2016 Contents 26
Tim Burfield describes the implementation of Ventiv
Technology’s RiskConsole risk management information
system as SAICORP’s biggest initiative this decade – and
among its most successful.
Burfield, Director of Insurance at the South Australian
Government Financing Authority (SAFA), says that
RiskConsole has transformed processes and boosted
productivity at SAICORP, and it is also helping other South
Australian government departments to more efficiently report
on their risks.
RiskConsole’s key benefit, says Burfield, is its effect on staff
productivity and SAICORP’s organisational culture. ‘The
software has changed how SAICORP goes about its work.
Our team can see RiskConsole’s benefits, and everyone
feels like they have come on a positive journey with the new
system. We intend to use RiskConsole as the platform to keep
improving SAICORP – the software has a lot of benefits, and
they are not all financial.’
RiskConsole is an important part of SAICORP’s new five-year
strategic plan, and Burfield expects ongoing development
of the state-of-the-art software. ‘We see great potential to
add more functionality and we encourage other government
agencies to use more of the system’s modules.’
The stakes are high. As SAFA’s insurance division, SAICORP
is responsible for insuring a $67-billion portfolio of South
Australian government assets.
When Burfield started in his role in 2008, SAICORP relied on
a manual claims-based system that was 15 years old, had
limited functionality and had not been sufficiently maintained.
Excel spreadsheets were used to record 55,000 lines of
data on government assets, and SAICORP had rows of
compactors holding paper-based files on client assets.
Too much time was spent manually entering and updating
data, and workplace flexibility suffered because staff could
not remotely access information. The lack of real-time, online
insurance information in one place also affected organisational
Burfield knew that this had to change. He and his team
researched the market for risk-management systems, but
few provided a full end-to-end insurance solution. ‘Lots of
suppliers provided a particular component, such as a claims
system, but not a complete system,’ he says.
After a comprehensive
project tender and
chose RiskConsole, which
at the time was owned
by Aon plc, a leading
global insurance broking
firm. RiskConsole is
now provided by Ventiv
Technology, formerly a
unit of Aon known as Aon
eSolutions. Ventiv Technology, an independent company, has
been owned by Symphony Technology Group since 2014.
SAICORP favoured the RiskConsole technology and assessed
its software-as-a-service model as the most cost-effective
option. At the time, SAICORP was the first agency within the
South Australian government to install a major cloud-based
technology platform under a software-as-a -service model.
‘SAICORP did a lot of due diligence on RiskConsole and
the other technology options presented,’ says Burfield.
‘RiskConsole best suited our needs and ticked off all the
government’s requirements. The fact that RiskConsole required
less upfront investment and infrastructure to install was an
Like all transformative technology projects, RiskConsole’s
implementation at SAICORP was complex and faced many
challenges. SAICORP had never installed an online insurance
system of this scale, and there was some scepticism about the
benefits of the change.
‘Understandably, some staff had reservations about a change
of system,’ says Burfield. ‘Some wanted to keep doing things
the way they had always done them. SAICORP had to change
work behaviours for the project to succeed. RiskConsole’s
introduction became a very significant change-management
project to get staff to understand and embrace the technology.’
The benefits of RiskConsole
SAICORP’s introduction of an underwriting system, now used
by all South Australian government agencies, was followed by
claims and risk management systems. The first system went
live in July 2013.
Ventiv Technology’s RiskConsole system
gives SAICORP real-time risk intelligence
The introduction of pioneering technology at the South Australian government insurer streamlines
Tim Burfield, SAICORP
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